Customer Testimonials

Lewquan helped us a lot he was great he did everything possible to get me approved. Highly recommended.

Zarak and boston were absolutely wonderful!!

Zarak and Boston were wonderful!!!!!! I highly recommend them!

I worked with Jesus Lopez who got me a solid deal on a 2027 CRV Hybrid. No pressure! In fact, I drove three hours from my home to Ocala because none of the dealers in my area could match the price. Overall it was a very good experience.

Lewquan Burnett helped us to get the vehicle we wanted. We came in to look at a specific vehicle and he let me test drive another vehicle I was on the fence about as well as the vehicle I wanted. That helped me to be certain I was indeed buying the right car for our family. He also helped us to negotiate an affordable payment plan which allowed me to make our wish become reality. We love the Jeep and highly recommend Lewquan for his professialism, outgoing and friendly demeanor, and truthful sales without the ick slick sales feeling. We ... Read More

Full review text opened.

Google - Oct 24, 2026

Lewquan Burnett helped us to get the vehicle we wanted. We came in to look at a specific vehicle and he let me test drive another vehicle I was on the fence about as well as the vehicle I wanted. That helped me to be certain I was indeed buying the right car for our family. He also helped us to negotiate an affordable payment plan which allowed me to make our wish become reality. We love the Jeep and highly recommend Lewquan for his professialism, outgoing and friendly demeanor, and truthful sales without the ick slick sales feeling. We would definitely buy here again.

Our experience at Honda of Ocala today was exceptional! Our sales advisor, Lewquan Burnett, made the entire process relaxed and pressure-free. He genuinely seemed more interested in understanding our wants and needs and providing helpful information than simply making a sale. That's a refreshing approach to car buying! I would feel completely comfortable recommending Lewquan to friends or family looking for their next vehicle. Thank you, Lewquan, for such a positive and refreshing experience!

Sergey Yu

My sales person at Honda of Ocala was Michael Vironet, aka Big Mike. His noticeable height cannot match his pleasant demeanor, sincerity and warmth! I have had 5 or 6 car purchases in my life but Big Mike surprised me a lot! He was all good vibes - from initial inquiry emails exchange; the in-person meeting, all the way until the sale terms handshake a couple of hours later. He did his absolute best to meet my expectations and fit my budget. I wasn't aware a car purchase can be so smooth, sweet, and productive, given my prior hustles at other ... Read More

Full review text opened.

Google - Oct 24, 2026

My sales person at Honda of Ocala was Michael Vironet, aka Big Mike. His noticeable height cannot match his pleasant demeanor, sincerity and warmth! I have had 5 or 6 car purchases in my life but Big Mike surprised me a lot! He was all good vibes - from initial inquiry emails exchange; the in-person meeting, all the way until the sale terms handshake a couple of hours later. He did his absolute best to meet my expectations and fit my budget. I wasn't aware a car purchase can be so smooth, sweet, and productive, given my prior hustles at other dealerships! Big Mike got me a sweet new-ish Ridgeline and I'm out of the car market for some time, but I do not regret driving from Tampa for this experience and would do it again! Strongly recommend - thank you, Big Mike!

Kevin Ortiz took Great care of me with my Situation. Was very honest and transparent through out the whole process! I love my Honda CR-V!

Sergey and Michael sold us a nice 2024 Jeep. They did work with us on getting the car payment we could afford.

AJ met me with a smile and very good experience, really satisfied

Nice pilot

I live in The Villages and I’m trying to help my daughter buy a new car. She lives in Ohio. We searched around to all the Honda stores in the southeast and ended up with Honda of Ocala, Michael Lehman and Jack. Brigman Helped us get the best deal possible. Mike went out of his way making sure that the car had a bow on it when I got here and there was no bow at the dealership when I bought the car my daughter Came in from Ohio and we are picking up the car now and we ... Read More

Full review text opened.

Google - Oct 23, 2026

I live in The Villages and I’m trying to help my daughter buy a new car. She lives in Ohio. We searched around to all the Honda stores in the southeast and ended up with Honda of Ocala, Michael Lehman and Jack. Brigman Helped us get the best deal possible. Mike went out of his way making sure that the car had a bow on it when I got here and there was no bow at the dealership when I bought the car my daughter Came in from Ohio and we are picking up the car now and we are very happy with these two guys. We suggest that you asked for both of them if you come to Honda Ocala Honda Ocala, the best deal the best price the best place.

Big Mike vironte was an absolutely pleasant and honest man to talk to and make my car buying process exquisite!! I highly recommend him!

We got our car from Michael Lehman @ honda of ocala --- and love the way he takes care of us ❤️ we also are getting our first service at Honda gr8 👍 job guy we will be back to see lehman,,,,,,,,

I rate this dealership a 15 on a scale of 1 to 10! All associates were helpful, cordial and professional. Vehicle selection is exceptional. The facility is modern and clean.

Marc was great, he went above and beyond. The Odyssey is great. Austin needs to be retrained or let go. If you shop here, be prepared for the usual sales manager BS. Service department is good based on a past experience.

As a married couple in their 80's, we looked for a new car to purchase that would be reliable and safe for the rest of our days. This dealership at the start of the car purchase experience was super friendly, but watch out for the financing and contract process. Our salesman, Lewquan, gave a price "Out the Door" which later increased by 11,000.00. We were told if we financed with Honda, we qualified for an interest rate of 3.4% (our credit score is over 800 ) which turned into 6.99%. This was all new to us since at the time of computer signing ... Read More

Full review text opened.

Google - Oct 21, 2026

As a married couple in their 80's, we looked for a new car to purchase that would be reliable and safe for the rest of our days. This dealership at the start of the car purchase experience was super friendly, but watch out for the financing and contract process. Our salesman, Lewquan, gave a price "Out the Door" which later increased by 11,000.00. We were told if we financed with Honda, we qualified for an interest rate of 3.4% (our credit score is over 800 ) which turned into 6.99%. This was all new to us since at the time of computer signing with the finance guy, Strawn, he only had us signing a verbiage agreement. At no time was the contract showing the "numbers" presented to us for review. That day we left the dealership thinking we purchased a beautiful car at a fair price and financing we could handle. Four days later we were E-mailed the numeric contract that showed the deception. Contacting the General Manager, Justin, resulted in him cancelling "Honda Care" which was one of the add-ons we never agreed to. BEWARE !!!! We love the car.....Find another dealership.

Disappointed in the way my vehicle was treated on this service on 10/15/2026. I was in for an oil change and to finish up my recall on my CR-V. After completion I went to put things in the hatch and the left side was not put back together, nor was the compressor there. Christina my rep went to find it or the technician Jose. She found the compressor part but no the technician, he was no where to be found, was told he may have taken off for lunch. Not a very professional experience. Then after this I get home and ... Read More

Full review text opened.

Google - Oct 21, 2026

Disappointed in the way my vehicle was treated on this service on 10/15/2026. I was in for an oil change and to finish up my recall on my CR-V. After completion I went to put things in the hatch and the left side was not put back together, nor was the compressor there. Christina my rep went to find it or the technician Jose. She found the compressor part but no the technician, he was no where to be found, was told he may have taken off for lunch. Not a very professional experience. Then after this I get home and my fluid are not topped off, in fact they were empty. The tire pressures had not been touched nor had anything been put in the system as of my calling back to the service department 2 days later. Apparently it was entered into the system on Sunday to facilitate things. I asked Christina to have Charlie the Service Manager to call me. 3 days later still no response from him or anyone else at the dealership. To me, the customer, this was a total flop of a job and personal responsibility of individuals.

Zarak and Shac, I REALLY appreciate you guys! ❤️ You have truly been such a huge blessing to me and my daughter. You made the entire process feel SAFE and comfortable. It honestly didn’t feel like I was just buying a car—it felt like I was being genuinely cared for throughout the whole process. May God continue to bless you both UNCONDITIONALLY! 🙏🏽❤️ I’m truly grateful for everything you guys did for me and my daughter. Thank you, thank you, THANK YOU! 🥹❤️

Lewquan is awesome. He helped me till I was able to get a good deal with Honda.dealer. Come purchase your vehicle and ask for him as you will be very pleased with his service.

Thank you Ramy , Christain and especially Boston the sales manager along woth Michael the finiance manager, For the first time in 40 years as a dedicated Honda buyer. I can honestly say this is the first and best time i have ever expected purchasing a new car. My lady marcy always leads me straight and her along with all the guys i would buy from forever. I was treated like a person felt like a family member i was treated with respect and we had fun and for first time i dont hate my car soon as i get in. Im ... Read More

Full review text opened.

Google - Oct 21, 2026

Thank you Ramy , Christain and especially Boston the sales manager along woth Michael the finiance manager, For the first time in 40 years as a dedicated Honda buyer. I can honestly say this is the first and best time i have ever expected purchasing a new car. My lady marcy always leads me straight and her along with all the guys i would buy from forever. I was treated like a person felt like a family member i was treated with respect and we had fun and for first time i dont hate my car soon as i get in. Im normally so upset i hate the car and i got in my new car and I LOVE IT💕💕💕

Kevin is the best member at this establishment, I came in for service and he absolutely killed it with kindness and speed, WHAT AN ABSOLUTE WEAPON!

Kevin was amazing

Zarack and Jack were easy to deal with and made the process painless to purchase our truck. Highly recommend checking out Honda of Ocala.

2 different experiences, sales side of things oof.. a little rough around the edges un informative and I left clueless about everything but when I came back with questions, Christian the service advisor was an absolute amazing help and extremely knowledgeable. I got all my questions answered and then some with a friendly smile and extreme willingness to help. You guys definitely need more of him there. Maybe in the sales department as well. Because of him I'm willing to go back potentially in the future.

Shacare is an awesome salesman , I’ll always buy my cars from him , ask for shag when going to Honda of Ocala 🙂

Shacare was awesome , we’ve bought two cars from him already 🙂

Just bought my first Honda! I was helped by both Ramy and AJ. They both went out of their way to get me what I wanted at a price I was comfortable with. Really appreciate their help!

Lewquan was awesome! Very helpful.

Ramy was fantastic and super knowledgeable about the different CRVs Honda had to offer. I love all the ones he showed me. He helped me with transfer of insurance and tags lickety split. Thank you Ramy I appreciate it!!

Zarak was great to work with. He made the car-buying process smooth and easy. Very helpful, professional, and great customer service. Highly recommend him

Be careful of this repair shop. They will break things just for you to have to come back. Tired of all of the repeated repairs and issues I’m having with vehicles just to figure out they are the source of it all. Go elsewhere or find a more trustworthy mechanic. Service advisors are great though and I believe they are just ignorant to what is going on behind shop doors. Do better Honda.

Jack is a miracle worker! 100% recommend. Took his time explaining things to us, very kind, he definitely got it done.

Lewquan Burnett was amazing he helped me get the car I wanted and flexible payments 10/10

Lewquan Burnett was really helpful and helped my son

Came into Honda of Ocala today without any expectations but as I was walking to check out new cars, the sales rep, Lehman, approached me & my daughter with a warm & friendly smile. I had specific vehicle in mind and had it pulled up on my phone. We had a good laugh bc I knew what I wanted and didn’t need to see anything else! From start to finish he was uplifting, knowledgeable, respectful and engaging w my kiddo. No pressure sales, was a huge relief for this mom! Lehman aka Batman made it happen! I walked out ... Read More

Full review text opened.

Google - Oct 17, 2026

Came into Honda of Ocala today without any expectations but as I was walking to check out new cars, the sales rep, Lehman, approached me & my daughter with a warm & friendly smile. I had specific vehicle in mind and had it pulled up on my phone. We had a good laugh bc I knew what I wanted and didn’t need to see anything else! From start to finish he was uplifting, knowledgeable, respectful and engaging w my kiddo. No pressure sales, was a huge relief for this mom! Lehman aka Batman made it happen! I walked out with what I came in for!! Today was the day! Definitely ask for him next time you’re at Honda of Ocala!

⭐️⭐️⭐️⭐️⭐️ We had a great experience purchasing our Honda Accord at Honda of Ocala! Zarak Scruggs was friendly, professional, and easy to work with. He made the entire process smooth and stress-free. We really appreciate his help and the time he took to make sure we were taken care of. If you’re looking for a vehicle, definitely ask for Zarak at Honda of Ocala! Thank you again!

Kevin Ortiz was a great help! Him and Jeremy took great care of me. My hybrid CR-V is amazing! If you’re in the market ask for Kevin or Jeremy at Honda of Ocala.

Be sure to ask for Jasmine from sales. She was really helpful and I highly recommend her!

Jack and Jesus helped me get a new CR-V and it was a great experience

Sales people make false promises to get you in the door and make you jump through hoops

i considered purchasing a car from them, but unfortunately, the conduct of the sales men turned me off. I explained several times that I was an out-of-town buyer, but every email i recieved (from several different men) included increasingly angry requests for me to attend a test drive I continually had to remind them I was unable to perform, due to being car-less in a different city. Again, something i clearly disclosed at the very beginning. Now, over a year and a purchase from a different dealership later, I'm still receiving emails from their team, despite unsubscribing and offering ... Read More

Full review text opened.

Google - Oct 15, 2026

i considered purchasing a car from them, but unfortunately, the conduct of the sales men turned me off. I explained several times that I was an out-of-town buyer, but every email i recieved (from several different men) included increasingly angry requests for me to attend a test drive I continually had to remind them I was unable to perform, due to being car-less in a different city. Again, something i clearly disclosed at the very beginning. Now, over a year and a purchase from a different dealership later, I'm still receiving emails from their team, despite unsubscribing and offering feedback to them about why I was so unsatisfied, and why I didnt end up purchasing from them. I dont usually give one star reviews, but because of how illiterate the men on their sales team are, I don't know what else to do. Turns out they use AI, so no wonder the service is sooooo bad.

Took an entire day to get numbers in a vehicle. Then when they finally did, the trade offer was 3k lower than any other dealership had offered. They would not budge on any of the add ons, the price of the vehicle, or the trade. Don’t waste your time.

We had very awkward encounters here. Only happy getting payments to where we wanted otherwise check this: We came in pre-approved ready to buy for a right vehicle if we can get it to right payment monthly. After we were shown/told one thing we kind of liked we went to run numbers and instead they randomly told us oh well go show you an older used one instead and the guys already pulling it up. Well thats news to us; theyre starting to get away from what we wanted and I had other dealership appts I was late to. ... Read More

Full review text opened.

Google - Oct 14, 2026

We had very awkward encounters here. Only happy getting payments to where we wanted otherwise check this: We came in pre-approved ready to buy for a right vehicle if we can get it to right payment monthly. After we were shown/told one thing we kind of liked we went to run numbers and instead they randomly told us oh well go show you an older used one instead and the guys already pulling it up. Well thats news to us; theyre starting to get away from what we wanted and I had other dealership appts I was late to. So we got up to head out, would have let the guy pulling up the vehicle know obviously when Video another staff member not even pertaining to us barked at me assuming we were leaving without saying anything and when I defended myself explaining I was going out to our guy he acted as if I insulted him. And on our way out he's over there gossiping and STRAIGHT UP TATTLING to all the staff members! Mumbling about "jack worked all this time and youre just leaving him high and dry" whatnot. That was so bizarre! Just minutes before he was complimenting our family and he's Joking around with my husband! Was that all fluff til we bought??- so we left. Then got a text from boss man asking what happened. I explained and I got apologized to and asked to come back that shouldn't have happened. Okay so we went back to try again get back on the same page. And the same guy is pacing behind us mumbling watching and shaking his head at us!!!! This was so insane! Super uncomfortable and I asked "you got something to say?" He kept going around to other staff to gossip again and I know cause they kept looking at me then turning the other way when I saw them too. It was like being back in highschool🤣🤣 what a joke! We only bought bringing the numbers down to what we wanted and a van were happy with overall. Sickening experience

After making an appointment to see a particular car. It was sold before I got there. No calls just let the sucker show up and sell him something else. Also when I arrived the pack of lurking salesmen by the front door, looked like lions waiting for sheep.

I’ve recently been a part of an issue regarding the vehicle of my significant other. There were incorrect repairs done on the vehicle prior to the time of the incident that was taken place. On March 18th, 2026, the vehicle was taken to Honda of Ocala for a diagnostic check. In turn, after the diagnostic we were forced to sign a contract that we did not want to partake in, as he stated the vehicle needed immediate repairs, else it would be a danger to others on the road. We told the employee, whose name was Oscar Soler, that we ... Read More

Full review text opened.

Google - Oct 12, 2026

I’ve recently been a part of an issue regarding the vehicle of my significant other. There were incorrect repairs done on the vehicle prior to the time of the incident that was taken place. On March 18th, 2026, the vehicle was taken to Honda of Ocala for a diagnostic check. In turn, after the diagnostic we were forced to sign a contract that we did not want to partake in, as he stated the vehicle needed immediate repairs, else it would be a danger to others on the road. We told the employee, whose name was Oscar Soler, that we just came for the diagnostic and we didn’t have the necessary money to pay for the service, and in turn, he heeded our words and said that he would not give us the vehicle back until we paid for the damages. We had moved here to Florida on March 16th, just two days before going into that dealership. We expressed this to Oscar and he did not care. He told us that we would still have to pay for the vehicle repairs. In turn, I missed days of work because they would not return the vehicle. Fast forward to two weeks ago, those very same “repairs” done by the dealership failed on her car. The brakes went out on us during driving at the most hectic part of the morning, and brake fluid spilled everywhere on the right passenger side of the vehicle’s tires. We took the vehicle to a nearby shop that was luckily seven minutes away, and they announced to us that the dealership installed the brakes the incorrect way, and the brake hose was too long, thus causing it to scrub against the inside rim of the tire. To also include, upon trying to reach out to Honda, we’ve been having delay after delay with trying to resolve this issue. No one is willing to do the right thing. My wife was ridiculed for coming in and asking for a FULL refund, as the service employee Jose stated that since we paid for it, then he could only give us what we paid the mechanic to fix the issue. Outright unprofessionalism and lack of accountability.

Typical Dealership experience. Staff appears very nice and friendly, but do not care about trying to rip you off. The first initial payment they offered me was $200 more a month over five years than what we settled on, which is absolutely ridiculous, and shows that a first offer from this Dealership wasn't even serious. I reached Finance after we agreed on the monthly payment, only to somehow see the payment be slightly more than what we agreed on. I got the car I wanted in the end. I am happy with the car. But it was so painful to ... Read More

Full review text opened.

Google - Oct 8, 2026

Typical Dealership experience. Staff appears very nice and friendly, but do not care about trying to rip you off. The first initial payment they offered me was $200 more a month over five years than what we settled on, which is absolutely ridiculous, and shows that a first offer from this Dealership wasn't even serious. I reached Finance after we agreed on the monthly payment, only to somehow see the payment be slightly more than what we agreed on. I got the car I wanted in the end. I am happy with the car. But it was so painful to get there.

I’m VERY disappointed with my favorite dealership. For the last couple times of service appointments, they scam you into a one-on-one meeting, about “customer service”. The first one, they told me it was to update their new system and merge sales with service files. Yesterday, we declined meeting with them, and this time they said it was to rate their customer service. It was another lie. This is very unethical. I can tell you, you’re not selling vehicles this way - at least to me. You’re breaking down a trusting relationship, not only by trying to get ... Read More

Full review text opened.

Google - Oct 8, 2026

I’m VERY disappointed with my favorite dealership. For the last couple times of service appointments, they scam you into a one-on-one meeting, about “customer service”. The first one, they told me it was to update their new system and merge sales with service files. Yesterday, we declined meeting with them, and this time they said it was to rate their customer service. It was another lie. This is very unethical. I can tell you, you’re not selling vehicles this way - at least to me. You’re breaking down a trusting relationship, not only by trying to get me to sell my newly purchased vehicle back to you, for another payment. But, also by trying to get me to use your salesman, instead of the honest one (Joshua Peacock) that I bought through. Unless of an emergency, we won’t be returning to this dishonest dealership. I’m sorry, but integrity is what I’m looking for when buying a new vehicle.

He was very helpful and courteous. He made sure my problem was fixed. He went over and beyond. Whenever you have to take your vehicle, make sure you book with him.

Read at DealerRater

Absolutely the worst car buying experience I've ever had in my 65 years. Using their website, I found the car I was looking for and made an appointment to see it. Being 120 miles from Ocala, I called to confirm the car was still available before I left that morning. When I was approximately an hour from Ocala, the dealership called me to confirm I was on my way. When I arrived at the dealership, the salesperson I was supposed to see was unavailable, and the person who greeted me was very rude and immediately started giving me the runaround. During ... Read More

Full review text opened.

Google - Oct 2, 2026

Absolutely the worst car buying experience I've ever had in my 65 years. Using their website, I found the car I was looking for and made an appointment to see it. Being 120 miles from Ocala, I called to confirm the car was still available before I left that morning. When I was approximately an hour from Ocala, the dealership called me to confirm I was on my way. When I arrived at the dealership, the salesperson I was supposed to see was unavailable, and the person who greeted me was very rude and immediately started giving me the runaround. During the initial "small talk" interview, it became apparent that something wasn't right. The sales person, without saying a word, got up and left. When he came back, his first words were," Are you carrying anything like a pistol or weapon?" . I took offense to this, but chose to ignore the question. Instead I asked him if they had already sold the car. And of course they had. He stated that they had sold it a few hours before I got there. He tried the bait and switch by offering me another jeep, but at that point in time I wouldn't have taken a vehicle from them if he had given it to me. Two things went through my mind at that moment. One, why didn't they tell me the vehicle was sold when they called to confirm that I was on the way. It would have saved me 120 miles of round trip driving. Second, what kind of business are you running when you have to qualify whether or not you customer is armed? That's when I told my companion that we were done and it's time to go. Overall the day was pleasant, my companion and I had a wonderful day in Ocala, and I didn't get screwed over by a used car dealer. A win, win.

I had taken my Honda for device. Every time they make you wait three to four hours for oil change. Even though you have appointment. Last time I took my car for oil change, after that my car is leaking oil. I called service, they said bring the car. I asked if I need to make appointments, I was told no. I took the car same day and they said They are busy. It will be an hour before they can look at. It will be 129.95 and it will one and half hour to check. I got upset since I ... Read More

Full review text opened.

Google - Oct 2, 2026

I had taken my Honda for device. Every time they make you wait three to four hours for oil change. Even though you have appointment. Last time I took my car for oil change, after that my car is leaking oil. I called service, they said bring the car. I asked if I need to make appointments, I was told no. I took the car same day and they said They are busy. It will be an hour before they can look at. It will be 129.95 and it will one and half hour to check. I got upset since I left early from work and now it will be couple of hours for me to wait there. I told them I will make appointment to come back. Why I was not told on phone. As I eas leaving another person asked why I was upset. The service tech said the story and so the agent came back to me as I was ready to drive out and asked me what is my phone no. Sarrvice manager will call me back. It is more then two weeks I have not heard from anyone. This is my third Honda Van. I was going to buy another one soon but decided not to go for that I will not recommend this dealer for service at all.

This place is so dishonest that I even question if the salespeople's names are real. ​My son set up two different appointments with Frank to see a 2020 Honda CR-V EX they had advertised on Carfax. The first time we went to see the vehicle, Frank told us it was currently being painted, but that he had another vehicle we could look at. We had made it clear beforehand that my son was on a strict budget, and this other vehicle was not even close to it. On top of that, Frank never mentioned the paint job before rushing us ... Read More

Full review text opened.

Google - Sep 25, 2026

This place is so dishonest that I even question if the salespeople's names are real. ​My son set up two different appointments with Frank to see a 2020 Honda CR-V EX they had advertised on Carfax. The first time we went to see the vehicle, Frank told us it was currently being painted, but that he had another vehicle we could look at. We had made it clear beforehand that my son was on a strict budget, and this other vehicle was not even close to it. On top of that, Frank never mentioned the paint job before rushing us down there to see it. I told my husband and son that it was a blatant bait-and-switch red flag and to just go elsewhere. ​Against my advice, they gave the dealership another chance and made a second appointment. Frank and three other people from Honda were constantly calling and texting my son about his appointment, assuring him the vehicle had been painted, cleaned, and was ready for him to see. ​When we arrived for our appointment, we were told Frank wasn't even there, nor were any of the other people who had contacted my son. I guess they think it's hilarious to waste people's time. After waiting for a while, we were approached by another salesperson who didn't even bother to give his name. He greeted us with top-tier "professionalism," saying, "I get off at 5, but I guess I can stay late and deal with whatever you need." ​We told him we had an appointment with Frank to see the CR-V EX. He walked off, came back some time later, and said, "Oh, it just sold. Can I show you another vehicle?" At that point, my husband had had enough and asked to see a manager. The manager never even came out to address the issue; instead, he thought it was funny to just keep walking past my husband and ignoring him until my husband finally walked out. ​Fast forward a few days: I saw that the exact same 2020 CR-V EX was still listed on Carfax. I texted Honda of Ocala asking if it was still available. After spending some time "checking," Leeana told me that it was indeed available and tried to set up a time for me to come see it. Knowing this was a lie, I asked for a quick video of the vehicle to prove they actually had it. Leeana took a while to get back to me, only to claim they had sold it 20 minutes prior and ask if I would like to see a different vehicle. ​About an hour later, my husband contacted them through email and spoke to Sarah. Once again, they claimed the car was available—right up until he requested a picture of it. I am sure there are countlessly many others whom this dealership is trying to scam using these deceptive bait-and-switch tactics just to get people through the door so be aware if considering this place..

Found a new posting for a 2020 Honda CR-V EX. I'm talking so new that they didn't have pictures of it up yet ot the ability to view the car as it was locked up to be "painted and cleaned" after I mentioned coming twice already and being told it was able to be seen. I went back and forth with Frank who kept me updated on all the details. As soon as I mentioned going elsewhere since it's been a while of waiting, the car is magically ready and had 3 associates contact me to schedule ... Read More

Full review text opened.

Google - Sep 17, 2026

Found a new posting for a 2020 Honda CR-V EX. I'm talking so new that they didn't have pictures of it up yet ot the ability to view the car as it was locked up to be "painted and cleaned" after I mentioned coming twice already and being told it was able to be seen. I went back and forth with Frank who kept me updated on all the details. As soon as I mentioned going elsewhere since it's been a while of waiting, the car is magically ready and had 3 associates contact me to schedule to see it. I set up the schedule and stopped by to find out not only is Frank not there, but the car was sold already despite somehow JUST becoming available to be seen today with me waiting almost a week to see it. Other staff were not friendly or professional. Manager refused to acknowledge me after trying to speak to him. Will not be shopping here for a car ever again.

If I could give a 0 star review I could. Reached out online about a car interested in. Drove up to see it and Frank wasnt there for appointment and no one would meet with us. Made another appointment to meet with Frank who knew what I wanted to see. Went there and was told its not ready. Showed us a car in a locled gate and said it was that one there. A car 200 yarfs away. Tried to show me something else not much more. $5,000 more. Wasnt interested in spending more or something different. Frank stated was in paint and ... Read More

Full review text opened.

Google - Sep 17, 2026

If I could give a 0 star review I could. Reached out online about a car interested in. Drove up to see it and Frank wasnt there for appointment and no one would meet with us. Made another appointment to meet with Frank who knew what I wanted to see. Went there and was told its not ready. Showed us a car in a locled gate and said it was that one there. A car 200 yarfs away. Tried to show me something else not much more. $5,000 more. Wasnt interested in spending more or something different. Frank stated was in paint and need cleaned. Four days and still wasnt ready. Made an appointment to see Frank again to see car. Frank wasn't there. Then was told it sold. What a waste of trips. Asked to see sales manager. Wanted to share frustration of driving back and forth. Even offered to put a down payment to see car with Frank. Was told we couldnt. They sales manager refused to come and listen to how we were treated. Only wanted five minutes. Would not recommend them to my enemy. Do yourself a favor. Go elsewhere. They waste your time and don't care to listen. All the negative reviews are true. Will tell everyone I know and share experience on several platforms. Extremely shady business practices. Major bait and switch operation. Honda should look for another owner to run this area.

This was by far one of the worst automobile shopping experiences I have ever had After driving 2 hours to see a specific vehicle, I was told the vehicle had already been sold. An hour before I arrived I checked in to let them know I was on my way. At that point in time somebody could have told me the vehicle had been sold and that would have saved me from driving the extra miles. When I arrived at your dealership I was greeted by a salesman with the last name of Yu, who stated Jasmine Woodward was not available ... Read More

Full review text opened.

Google - Sep 16, 2026

This was by far one of the worst automobile shopping experiences I have ever had After driving 2 hours to see a specific vehicle, I was told the vehicle had already been sold. An hour before I arrived I checked in to let them know I was on my way. At that point in time somebody could have told me the vehicle had been sold and that would have saved me from driving the extra miles. When I arrived at your dealership I was greeted by a salesman with the last name of Yu, who stated Jasmine Woodward was not available and he knew I was coming. To me, this is not a big deal, whereas I don't really care who I deal with when it comes to trivial matters like this. Mr Yu came off very condescending and lacked the basic social skills necessary for his chosen profession. During the initial contact he kept referring to my trade in as a thing, which I found very disrespectful. I have had that vehicle for more than 10 years and it has been part of my family's triumphs and tragedies. When I told him what vehicle I was there to see, he gave the impression that there was a problem, and left the cubicle to confer with someone else. When he came back he told me that the vehicle was no longer available and immediately went into the bait and switch mode. He asked me if I wanted to see something else and I told him no. No apology for the vehicle not being there. No understanding of the two hour drive to get there, he just jumped right into the bait and switch. At that point in time I would not have taken a vehicle if he had given it to me. Just one other thing that I wish to point out, before he informed me that the vehicle was no longer available he inquired as to whether or not my associate or I was carrying any sort of concealed weapon. I thought this was extremely inappropriate

Hate virtual assistance, when trying to make an appointment.

Very busy so there was no sales person available. Couldn't even look at the inside of the cars right at the building.

Terrible service not professional at all

Went to 2 honda dealerships today & the difference was night & day. My experience at honda of ocala was not enjoyable. If you are in ocala - make the drive to Honda of Gainesville. It’s worth it to not feel incredibly rushed & lied to. From the get we were greeted by a very pushy salesman. The car we originally came to look at was listed at 28k miles, when we asked to look at it we were told it was a typo & actually had 68k miles. Checked this morning - still listed at the incorrect mileage. Was ... Read More

Full review text opened.

Google - Sep 1, 2026

Went to 2 honda dealerships today & the difference was night & day. My experience at honda of ocala was not enjoyable. If you are in ocala - make the drive to Honda of Gainesville. It’s worth it to not feel incredibly rushed & lied to. From the get we were greeted by a very pushy salesman. The car we originally came to look at was listed at 28k miles, when we asked to look at it we were told it was a typo & actually had 68k miles. Checked this morning - still listed at the incorrect mileage. Was also told the car i wanted didn’t come in the color I wanted (they just didn’t have one - had seen one earlier that morning in Gainesville.) when I insisted it did he said he could have one shipped in as soon as next day. When we were looking at another option that I liked I was rushed (asked 5-6 times) to come in and run numbers rather than given space to really look at the car.

I highly recommend asking for Lewquan Burnett if you are buying a vehicle here. We just bought a 2016 GMC Yukon Denali 4x4, and despite major financing obstacles created by our credit union, Lewquan made sure the deal got done smoothly. The dealership's internal financing team stepped up with a great solution, and Lewquan helped us secure an incredible 7-year/125,000-mile add-on warranty alongside a lifetime drivetrain warranty. He did a fantastic job from start to finish!

Read at DealerRater

I have been taking my vehicle to get my oil change at Honda. Every time it is done, I am given a list of repairs my vehicle needs. Most of the repairs listed, I recently had repaired. I had to contact my mechanic to address the matter, who in fact was able to confirm said repairs were already taken care of. Honda has lost my trust and my business. Please be careful. If they say you are needing services, get a second opinion. This not only happened to me, but a friend of mine as well. They are not being ... Read More

Full review text opened.

Google - Aug 28, 2026

I have been taking my vehicle to get my oil change at Honda. Every time it is done, I am given a list of repairs my vehicle needs. Most of the repairs listed, I recently had repaired. I had to contact my mechanic to address the matter, who in fact was able to confirm said repairs were already taken care of. Honda has lost my trust and my business. Please be careful. If they say you are needing services, get a second opinion. This not only happened to me, but a friend of mine as well. They are not being honest and taking advantage of people. I am sure we aren't the first people this has happen to. I am glad I experienced this to bring awareness.

Service was slow today for oil change, and software update. Disappointed to say I was given a 2 hour estimate, 4 hours and counting later........

When a business does not use a moral or ethical code, then it takes advantage of its customers. This company wasted our time and efforts. I would never do business with this group after being treated the way we were treated. DO NOT USE HONDA OF OCALA

Good luck with them honoring an appointment, was told to come back for my test drive and someone else came in at same time, test drove and bought before we had a chance. Was specifically told to come back at that time as I was there first thing and told it needed to be serviced. That is terrible business practice amd customer service

Not thrilled with my experience. I made my budget clear up front. The 2nd car they showed me appeared to be way above my budget, but the price wasn't shown on the car. I pointed out to the salesman that the year/make/model/trim level seemed to be significantly higher than my budget, and I re-stated my budget. The salesman said, "he wouldn't have me show you this if it wasn't in that price range". I scanned the QR code on the vehicle, and it was $10k over the budget we had discussed. I ... Read More

Full review text opened.

Google - Aug 16, 2026

Not thrilled with my experience. I made my budget clear up front. The 2nd car they showed me appeared to be way above my budget, but the price wasn't shown on the car. I pointed out to the salesman that the year/make/model/trim level seemed to be significantly higher than my budget, and I re-stated my budget. The salesman said, "he wouldn't have me show you this if it wasn't in that price range". I scanned the QR code on the vehicle, and it was $10k over the budget we had discussed. I asked the salesman if he understood my budget, and he assured me, again, that this was within my budget. He asked if I was ready to move forward and see numbers on the vehicle. I agreed to that. A while later, the salesman returned and told me that the car wasn't in the price range we discussed. He also told me that manufacturer warranties don't exist on used cars in Florida, and that they don't accept outside financing because they must pay a $1,000 fee to accept outside financing. What a huge waste of time. Very frustrating experience, and I feel like I was lied to multiple times.

Had them sit there and tell me and my wife we run a credit app then we will tell you what cars you can look at. We were preapproved and looking at new accords hybrids for her and we didn’t even see the interior of one here.

Wrote a review of Honda of Ocala .sales rep did what he promised on sale

Read at DealerRater

Not a great experience this time. I arrived 15 minutes before my scheduled appointment time of 8:00am. My regular service advisor had not arrived yet so I waited in the customer lounge. Then a very rude employee named Chad Medina told me that I was supposed to check with him. Really? No where on my appointment confirmations does it say I have to check in with Chad. And I certainly will not deal with Chad on any future appointments. The only good experience on this trip was with Alan Page. My recently bought vehicle was having the window tint installed, and ... Read More

Full review text opened.

DealerRater - Aug 2, 2026

Not a great experience this time. I arrived 15 minutes before my scheduled appointment time of 8:00am. My regular service advisor had not arrived yet so I waited in the customer lounge. Then a very rude employee named Chad Medina told me that I was supposed to check with him. Really? No where on my appointment confirmations does it say I have to check in with Chad. And I certainly will not deal with Chad on any future appointments. The only good experience on this trip was with Alan Page. My recently bought vehicle was having the window tint installed, and Alan was in charge of this. The person doing the tint was apparently a new employee. He forgot to tint two small windows on the front doors. Turns out he couldn't do them. Alan apologized, and asked if I was willing to return a week later based on my work schedule. I need to Alan. The tint on both front door windows is bubbling in a few spots. Alan was professional was apologetic for the situation.

Read at DealerRater

I want to start out by saying how disappointed I am in Honda of Ocala today. I a very loyal customer purchasing probably 6 or 7 vehicles from them. I acquired about a 2010 Honda Civic they had for sale at 7:00 am and was talking with Jasmine and Christian about, I had them send me pictures and video of it, I was very interested in the car and even offered to put a deposit down for them to hold it for me for just a couple of hours until I could get off work to get there, they told me a man from ... Read More

Full review text opened.

Google - Jul 31, 2026

I want to start out by saying how disappointed I am in Honda of Ocala today. I a very loyal customer purchasing probably 6 or 7 vehicles from them. I acquired about a 2010 Honda Civic they had for sale at 7:00 am and was talking with Jasmine and Christian about, I had them send me pictures and video of it, I was very interested in the car and even offered to put a deposit down for them to hold it for me for just a couple of hours until I could get off work to get there, they told me a man from Texas just should up and was interested in the car and it was first come first serve because it was the last day of the month. I feel they could have told him they were working with me and if the deal fell through he would be next but they just sold to him instead. I feel that’s why loyalty means nothing to these dealerships, it’s all about what can you do for me today not what you have done for me in the past. I am just very disappointed and upset with how I was treated overall today,

I am writing to express my disappointment with my recent experience at your dealership. While my daughter was interested in purchasing a vehicle, my interaction with your Assistant General Manager Matt left me with a very negative impression. I found his behavior to be rude, dismissive, and unprofessional. As a potential customer, I expected to be treated with courtesy and respect. Instead, I felt that my questions and concerns were not taken seriously, which made the experience frustrating and ultimately caused me to reconsider doing business with your dealership. I believe customer service plays a significant role in any purchasing ... Read More

Full review text opened.

Yelp - Jul 20, 2026

I am writing to express my disappointment with my recent experience at your dealership. While my daughter was interested in purchasing a vehicle, my interaction with your Assistant General Manager Matt left me with a very negative impression. I found his behavior to be rude, dismissive, and unprofessional. As a potential customer, I expected to be treated with courtesy and respect. Instead, I felt that my questions and concerns were not taken seriously, which made the experience frustrating and ultimately caused me to reconsider doing business with your dealership. I believe customer service plays a significant role in any purchasing decision, especially when making a major investment such as a vehicle. I hope you will address this matter internally so future customers receive the level of professionalism and respect they deserve. Thank you for taking the time to review my feedback. I would appreciate knowing that my concerns have been acknowledged.

Jack Brigman and Kevin Ortiz made buying my new 2026 Honda Civic a great experience. They were friendly, knowledgeable, and made the whole process quick and easy.

Read at DealerRater

Our experience with Michael Lehman and everyone at Honda of Ocala has been nothing short of exceptional. From the day we leased our Honda, Michael has gone above and beyond to make sure we feel valued, appreciated, and completely taken care of. Every routine maintenance visit has been quick, easy, and incredibly professional. The entire team consistently makes us feel like royalty, and it's clear that providing outstanding customer service is a top priority. What has impressed us most is the Deakership's responsiveness. No matter how small our question or concern, they always respond promptly, follow through, and ... Read More

Full review text opened.

DealerRater - Jul 1, 2026

Our experience with Michael Lehman and everyone at Honda of Ocala has been nothing short of exceptional. From the day we leased our Honda, Michael has gone above and beyond to make sure we feel valued, appreciated, and completely taken care of. Every routine maintenance visit has been quick, easy, and incredibly professional. The entire team consistently makes us feel like royalty, and it's clear that providing outstanding customer service is a top priority. What has impressed us most is the Deakership's responsiveness. No matter how small our question or concern, they always respond promptly, follow through, and make sure everything is handled to our complete satisfaction. Micheal even gave us a gift card to make up for a slightest concern (a letter sent in error). That level of care and dedication is rare these days. It's easy to provide great service on the day you make a sale, but Honda of Ocala—and especially Michael Lehman—has continued to deliver top-notch treatment throughout the entire life of our lease. Their professionalism, kindness, attention to detail, and genuine commitment to their customers have made this the best vehicle leasing experience we've ever had. We highly recommend Michael Lehman and Honda of Ocala to anyone looking for a dealership that truly cares about its customers. Thank you for making every interaction such a positive and enjoyable experience. You've earned customers for life!

Read at DealerRater

I bought a new 2026 Honda CR-V hybrid sport L,and Mike Vironet Jr.Treated me and my wife like we were VIPS.Great sales person,just ask for big Mike you wont regret it!

Read at DealerRater

I took my car in to have them look at a piece of trim on the door and my Service writer was Alan Page. Alan was very professional and helpful, he scheduled my car for a tech to check it out and got /everything squared away. I was very impressed with how Alan took care of me and the great atmosphere of the service department. I would highly recommend them to any one.

Read at DealerRater

Marc Olschewske and Matt did a great job come see them for a car at Honda of Ocala.

Read at DealerRater

Excellent personnel. Yamil, Jeremy, and Kyle are great to work with and they are very customer supportive.

Read at DealerRater

Ask for Christian you won’t regret it! This is my second Honda I purchased from him and I had my daughter come in as well. All together three great experiences with Christian. He is a hard worker and truly honest he makes it transactions smooth and painless. I will use no other. Thanks for everything sincerely Dawn T.

Read at DealerRater

The service dept is terrible. Customer service is non existentant. Our experience was blatantly uncaring.

Read at DealerRater

Michael Lehman went out of his way to make the purchasing of my new Honda Odyssey such a awesome experience walked through the whole process

Read at DealerRater

Alan Page managed the service of my Honda for the 2nd time since we purchased our CR-V. AJ is attentive, respectful and concerned that I understand what I need and what is recommended. It is important to me that I can trust the person who is taking care of my car and I feel confident that Alan is doing just that.

Read at DealerRater

Alex Bowers was amazing! He was extremely helpful and listened to my needs. Exceeded my expectations

Read at DealerRater

Shac is a true professional, very knowledgeable, and was extremely helpful in trying to help me find a pre-owned vehicle. He knew what I was looking for and suggested all the right things. I would definitely recommend him to my friends. Honda of Ocala is a very nice dealership and everyone I met was so kind and customer service oriented.

Read at DealerRater

I had a scheduled appointment on Sunday March 22 2026 with the dealership to purchase a 2021 Chevy Trailblazer advertised online. I drove an hour to the dealership and arrived at my scheduled time only to be asked to wait while they found the vehicle. After 30 minutes of waiting I was told the vehicle had been sold. To me, this was a bait and switch. I was very upset and left the dealership. When I got home and had cooled down I called and asked to speak with management. Managers were not available for me to speak with so I told my complaint ... Read More

Full review text opened.

DealerRater - Mar 24, 2026

I had a scheduled appointment on Sunday March 22 2026 with the dealership to purchase a 2021 Chevy Trailblazer advertised online. I drove an hour to the dealership and arrived at my scheduled time only to be asked to wait while they found the vehicle. After 30 minutes of waiting I was told the vehicle had been sold. To me, this was a bait and switch. I was very upset and left the dealership. When I got home and had cooled down I called and asked to speak with management. Managers were not available for me to speak with so I told my complaint to the receptionist and she informed me one of the two managers on staff at the time would call me back. I never received a return call

Read at DealerRater

I know that everyone does not have a good experience buying a car at a dealership, and I have been there myself. I was out looking for a "new" used car and Honda was my first stop of some cars I had looked at on-line. Long story short, it turned out to be the best experience I have had buying a car. Mike H. worked with me throughout the day. as did the managerial and administrative staff later. I was on a limited budget, but I might have been buying the best on the lot; I was treated ... Read More

Full review text opened.

DealerRater - Feb 26, 2026

I know that everyone does not have a good experience buying a car at a dealership, and I have been there myself. I was out looking for a "new" used car and Honda was my first stop of some cars I had looked at on-line. Long story short, it turned out to be the best experience I have had buying a car. Mike H. worked with me throughout the day. as did the managerial and administrative staff later. I was on a limited budget, but I might have been buying the best on the lot; I was treated respectfully and felt my needs and interests were taken into consideration. In the end, I came out with a car that I really like and never felt any twinge of regret afterward. I know that I will have this car for a long time and will enjoy it.

Read at DealerRater

I took my car in for service. Alan Page went above and beyond. He replaced the battery for my extra fob for me, explained everything that needed maintanence for my car, and he looked at all my honda coupons to get me the best savings which all customers love. He also took my friend over to someone who would help her to look at new cars. That is the best service I have had in a long time. He went out of his way to accommodate.

Read at DealerRater

I just purchased my fourth CRV from Honda of Ocala. Everyone at the dealership is very friendly and knowledgeable. I went there for service for my CRV and ended up trading it in and buying a new one. I was not planning on that but they made me a deal that I could not refuse. Ramy Tarawneh was my salesman and he was great! He was very friendly and knowledgeable and walked me through the whole process. I would definitely recommend Honda of Ocala and if you were planning on buying a car, make sure you ask for.Ramy Tarawneh.

Read at DealerRater

Dealership definitely is out to make as much profit as possible, everything has gigantic markup . From every aspect, Car service , accessories to.warranty and automobile purchase ! So beware , they will sweet talk you in to giving them your life savings ! This Dealership is not for me !

Read at DealerRater

Ramy was very helpful. We had not thought of trading in at this time, but he was helpful with facts comparing our 2017 CRV, without being pushy. He was there every step of the way from beginning to end, and has continued to help with questions. The process was long, but he made it as painless as possible. We would recommend Ramy to anyone wanting a great experience purchasing a car.

Read at DealerRater

Everyone we dealt with at Honda of Ocala dealership was very helpful and pleasant and went out of the way to accommodate us.

Read at DealerRater

More fun than decent folks should be allowed to have! We traded our 2024 Ford F-150 for a 2026 Honda CR-V. Michael Lehman (aka Batman) was our sales person, while John Simms and Boston Fitzpatrick popped in and out of the office to lend a hand. During the five-or-so hours we spent haggling over the purchase we were treated to a consummate automobile purchase experience. These guys are the best, with Mike Lehman demonstrating a knowledge of how to sell a car that you will not encounter anywhere else. If you want to buy a car from a true, old-school, best-of-the-best sales ... Read More

Full review text opened.

DealerRater - Jan 15, 2026

More fun than decent folks should be allowed to have! We traded our 2024 Ford F-150 for a 2026 Honda CR-V. Michael Lehman (aka Batman) was our sales person, while John Simms and Boston Fitzpatrick popped in and out of the office to lend a hand. During the five-or-so hours we spent haggling over the purchase we were treated to a consummate automobile purchase experience. These guys are the best, with Mike Lehman demonstrating a knowledge of how to sell a car that you will not encounter anywhere else. If you want to buy a car from a true, old-school, best-of-the-best sales person, Mike is your guy. Boston and John did what they could to keep the sale alive, and they are both skilled at what they do. All in all, the best deal is one that both the seller and the buyer are happy with. My wife and I are happy with our new Honda, and we are very pleased with the deal we were able to make with Honda of Ocala. My only regret is that I only need one vehicle. It would be fun to go back and buy another one!

Read at DealerRater

5 stars with Jeremy! Jeremy made our experience truly enjoyable. He was very knowledgeable, took the time to answer all of our questions, and made the entire process smooth and efficient. His attention to detail and respect for our time really stood out. We couldn’t have asked for a better experience.

Read at DealerRater

Ramy was very helpful and on top of everything during the purchasing process and made everything as painless as possible.

Read at DealerRater

Treated me very well and took the time to help me buy my first car without a consigner at 18!

Read at DealerRater

I took my Pilot in for a dent/paint fix. They were supposed to have a loner ready, but there wasn't one available. Sergio Jimenez picked up the ball and got me a loaner and had my Pilot ready for me by the end of day. Great job!

Read at DealerRater

First let me say I NEVER write reviews, but my son and I had such a bad experience that I would never come back to this dealership. We were there from 10-8 and they kept playing with the monthly price like car people do, but we finally agreed on a price, credit was run and everything was still fine, 4 hours later we finally start to sign papers, and Angela had the price 45$ more a month then we agreed on so when I questioned her she was very unprofessional and refused to try and work with us to get the price ... Read More

Full review text opened.

DealerRater - Dec 17, 2025

First let me say I NEVER write reviews, but my son and I had such a bad experience that I would never come back to this dealership. We were there from 10-8 and they kept playing with the monthly price like car people do, but we finally agreed on a price, credit was run and everything was still fine, 4 hours later we finally start to sign papers, and Angela had the price 45$ more a month then we agreed on so when I questioned her she was very unprofessional and refused to try and work with us to get the price down, that wasn't what we agreed on and she didn't seem to care. So, moving forward I will NEVER do business there again I will find another Honda before I step foot in there. If I could of gave no stars I would of.

Read at DealerRater